Privacy Policy
This Privacy Policy describes how RACOONDEV's app collects, uses, stores, and protects personal information when users access or use our mobile game service (“Service”).
We comply with applicable data protection laws and regulations.
1. Purpose of Personal Information Collection
We collect and use personal information for the following purposes:
- User identification and login services
- Providing and operating game services
- Analyzing gameplay data and improving service quality
- Responding to customer inquiries and support requests
- Providing personalized advertisements and analyzing ad performance
2. Personal Information Collected
① Information Collected During Registration and Login
- Account identifiers (e.g. email address, platform account ID)
- Nickname or in-game name
② Information Automatically Collected During Service Use
- Device information (device model, operating system version)
- Game usage data (play logs, access times, error logs)
- IP address (may be partially anonymized)
- Advertising identifiers (IDFA, AAID)
③ Information Collected When Contacting Support
- Email address
- Inquiry content
3. Methods of Collection
- Directly provided by users during registration or login
- Automatically collected during gameplay and service usage
- Submitted by users when contacting customer support
4. Retention and Use Period of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected.
| Account information | Until account deletion |
| Game usage data | Up to 1 year from collection |
| Customer support records | Up to 3 years after inquiry resolution |
| Advertising identifiers | Until advertising purpose is fulfilled |
Personal information required to be retained by law will be stored for the legally mandated period.
5. Provision of Personal Information to Third Parties
We do not provide users’ personal information to third parties except in the following cases:
- When prior consent is obtained from the user
- When disclosure is required by applicable laws or regulations
6. Outsourcing of Personal Information Processing
We may outsource certain personal information processing tasks to third-party service providers as follows:
| Google AdMob | Advertisement delivery and performance analysis |
| Apple / Google | Platform services and in-app purchases |
| Firebase | Analytics and crash reporting |
7. User Rights and How to Exercise Them
Users have the right to:
- Request access to, correction, or deletion of their personal information
- Request restriction of personal information processing
Requests can be submitted via the contact information below, and we will respond without undue delay.
8. Security Measures
We take appropriate technical and administrative measures to protect personal information, including:
- Encryption of personal data
- Access control and internal management policies
- Secure servers and firewall systems
9. Children’s Privacy
This Service is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
10. Personal Information Protection Officer
- Responsible Department or Officer: racoon
11. Changes to This Privacy Policy
This Privacy Policy may be updated due to changes in laws or services.
Any changes will be announced through the app or official website.